Warranty and Returns | Spivo
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Warranty and Returns

Warranty

We guarantee Spivo products to be free of defects in materials and workmanship to the original buyer for for 5 years. This warranty does not cover damage due to abuse, misuse, improper handling, crashes, or extend to any Spivo product(s) that have been modified. Spivo Inc. is not responsible for any damages or loss of cameras, smartphones, or GoPro's under any circumstance. To submit a warranty claim, please contact support@spivo.com . 

Returns

Spivo Inc. is proud to offer a 45-day risk free return policy. If you are not satisfied with your Spivo product(s) purchased through Spivo.com, you may return your order within 45 days of receipt for a complete refund of the purchase price minus the original shipping cost.  For returns to be accepted, all items must be new and unused.

Return Instructions:

1) Request Return Authorization (RA) by contacting Spivo’s customer service.

2) Place products in original packaging and remove original shipping labels.

3) Write your order number (e.g. A19561) of the outside of the package and mail it to the address provided via email.

Your purchase method (Credit Card, PayPal, or Apple Pay) will be credited upon receipt of the returned items. Please allow 3 to 7 business days for the credit to be applied.

Notes: Any damaged items which are not covered under our warranty cannot be accepted for a refund under our 45 day money back guarantee. Customers are responsible for return shipping charges and assume responsibility for the return package insurance. Original shipping charges are non refundable. Spivo will not accept international returns (from countries outside North America) which contain import fees, duties or taxes upon arrival. It is the customer's responsibility to indicate on the customs form that the shipment contains returned goods. For purchases made through retailers, please refer to their return policy. A restocking fee may be applied to returns sent with missing or damaged packaging or items not in their original condition.