Video Edit Order Status
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Below is the status of your order. Please allow up to 24 hours for changes to take effect.
I have a question
Can I use my own song?
Yes, you can upload your own song. If you do not own any songs, you can use popular songs for your own private use or you can select a royalty-free song from our library of awesome music when you submit the customization form.
Why is my upload slow and keeps failing?
If your upload is slow or keeps failing, try using a faster WiFi connection if possible. If you can't, upload in smaller batches. You can verify what has been uploaded by clicking "View your uploaded files"
How do I remove files I've uploaded by mistake?
You can email us at firstname.lastname@example.org and let us know which files you'd like to remove or delete.
Can I share files with a cloud sharing service?
Yes, you can share your files with your favorite cloud sharing service, like Google Drive, Dropbox, GoPro cloud, etc. However, it may delay the project by a day or two.
What's included in the free revision?
You can ask to remove clips, rearrange the order of clips, adjust the volume, or change the intro or outro. We will work with you to make sure you love your video. We accept revision requests up to 15 days after the final video is delivered. You will be able to submit a revision through this page.
Can I include footage from different cameras?
Yes, you can upload absolutely anything. Literally any videos and/or photos from any camera, phone, or device in any format, aspect ratio, resolution, or frame rate. Our video editing experts will blend them together perfectly into a seamless video.
How long does it take to get my video?
Once you’ve uploaded your footage and filled out the customization form, we’ll update this page and deliver your video to your inbox within 7 days. Revision requests are completed within 4 days.
Can I get the project files?
Yes, we can provide a Premiere Pro Project file, but you must request it in the customization form. However, we can always make necessary adjustments with the two free rounds of revisions.
If you are experiencing any problems please email us at email@example.com
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