Frequently Asked Questions
How much does video editing cost?
Video edits start at $149 / per video. You can choose your custom length and quality when submiting your quote.
Can I use my own song?
Yes, you can upload your own song. If you do not own any songs, you can use popular songs for your own private use or you can select a royalty-free song from our library of awesome music.
Can I get a discount if I purchase multiple videos?
Yes! Add three videos to your cart and get one of them for FREE. The FREE video is applied automatically at checkout to the video edit of lesser value. Offer can be used multiple times per order (for example: buy 4 videos and get 2 free) and there is no time limit or expiration date to use the video edit(s). Save 40% if you order 10 or more videos!
How do I upload or share my files?
Once you’ve ordered your video edit, we’ll email you a custom link where you can drag and drop to upload your footage or you can share it with your favorite cloud sharing service like iCloud, GoPro Cloud, Dropbox, Google Drive, One Drive, etc.
Is it safe to share my files?
Your data is private and is not shared with any third parties. Your files and completed videos belong strictly to you.
How much footage should I give you?
You can give us all the footage you have or pre-select your videos (not required). Our editors will sort through everything and pull out the best moments for you. If you need extra data, you can add it to your order at any time. If we miss anything you can always mention it in the free revisions.
What if my footage isn’t good enough?
We offer a satisfaction guarantee or you get your money back. You will be amazed by how good our editors are at turning ordinary footage into amazing videos. Check out our reviews below.
Can I include footage from different cameras?
Yes, you can upload absolutely anything. Literally any videos and/or photos from any camera, phone, or device in any format, aspect ratio, resolution, or frame rate. Our video editing experts will blend them together perfectly into a seamless video.
Can I add special requests or notes?
Yes! You can add as many or as few special requests on your customization page.
How long does it take to get my video?
Once you’ve uploaded your footage and filled out the customization form, we’ll deliver your video to your inbox within 7 days. Revision requests are completed within 4 days.
What's included in the free revision?
You get unlimited revisions. You can ask to remove clips, rearrange the order of clips, adjust the volume, change the intro or outro, etc. We will work with you to make sure you love your video.
Can I include mostly photos?
Yes, we can add photos or make an entire photo slideshow video. You can include photos or footage from any camera, including all aspect ratios, frame rates, and formats!
Can I upload 4K or 360 raw footage?
Yes, we accept all aspect ratios, all video resolutions, and all video formats. Our editors are equipped to handle the large file sizes and processing power required to render and export 4k and/or 360 footage in its highest quality available.
Will my video be used for marketing?
No, your video is private and won’t be shared without your consent.
Do you put your watermark or Spivo logo on the video?
No, we do not add any watermarks or Spivo logos on your video. It's intended to look as if you made it yourself.
Can I get the project files?
Yes, we can provide a Premiere Pro Project file. However, we can always make necessary adjustments with the two free rounds of revisions.