Frequently Asked Questions about Spivo | Spivo

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Spivo 360
My camera is crooked or loose, how do I mount it?

To securely mount your camera so it is properly lined up facing forwards and backwards simply watch this how-to video here.

Or follow these instructions.

1. Make sure the Orange Disk is all the way at the bottom, but loose.
2. Screw the tripod mount clockwise onto the screw, turning it at least two full circles, keeping it loose.
3. Align the tripod mount in the desired direction. At this point the tripod screw and orange disk are both loose.
4. Hold the tripod mount into position while you turn the orange disque counter-clockwise, tightening it up against the tripod mount.
5. Make sure everything is nice and tight, and enjoy!

If you're still having issues mounting your device, we can help! Please send us an email at support@spivo.com, or talk to us via chat.

What cameras can I use on the Spivo 360?

All lightweight cameras can be mounted on your Spivo 360 or Spivo Stick. Similar to a universal tripod, the mounting screw is a standard 1/4”-20 screw. Here is a specific list of all cameras that can be mounted with ease:

GoPro Cameras:GoPro Hero 6, GoPro 2018, GoPro 5, GoPro 5 Session, GoPro Hero 4, Hero 4 Session, GoPro Session, Hero 3+, Hero 3, Hero+, Hero + LCD and Hero.

Action sport cameras: Sony Action Cam and Action Cam Mini, Garmin Virb X and Virb XE, Contour +2, Roam 2 and Roam 3, iON Air Pro, Pro 2, Pro 2 Speed Pro, and Pro Lite, WASPcam, Drift HD Ghost, Polaroid Cube and XS100i + More.

Phones can be mounted using our Phone Mount, it can fit phones and cases up to 3.4" (86mm) wide and 0.47" (12mm) thick.

Other: Compact cameras, point and shoot, and other light weight cameras can be mounted to the tripod screw if they weigh less than 450g (1.0lbs).

Only have a phone? Use our Phone Mount. If your camera is not on the list, send us an e-mail at support@spivo.com, or talk to us via chat.

Is it waterproof?

Yes, it is waterproof up to 200 feet (60 meters). The Spivo is designed to go wherever you go – on land, in the rain and snow, or underwater.

Important: When using the Spivo 360 in salt water or dirty water, it is important to rinse it with fresh water after each use. For cleaning instructions click here.

How do I take pictures?

For GoPro and action sport cameras:
1. Take timed photos using the self-timer, or time lapse feature on on your camera.
2. Take screengrabs (or screenshots) from your video footage.
3. Use the smartphone app to control your camera, like GoPro's camera app.
4. Use the Wi-Fi Remote for GoPro that attaches to the Spivo 360, get it here.
5. GoPro Hero 5, GoPro Hero Session and GoPro Hero 6 offer voice control.

For phones
1. Make sure you have the Flip Phonemount which also includes a bluetooth remote to action the camera on any smartphone.
2. Use the self-timer option on your camera app.

What does the Spivo 360 come with?

Spivo 360
1. One Spivo 360 - with the 180° swivelling feature.
2. One wrist strap - so your Spivo 360 stays with you
3. One GoPro adapter - works with most action sport cameras and phone mounts.
4. One set of Instrucions - so you know how to use your new device.
5. One protective travel sleeve with shoulder strap.

Spivo 360 Add-Ons
Have a smartphone? Don't forget to order the Flip Phone Mount and Bluetooth remote, sold seperately here.
Going in the water? Don't forget to order the Spivo Buoy so your precious memories float, order here.
Want to take pictures remotely with your GoPro? Use the Wi-Fi remote for GoPro cameras, buy it here

How to maintain my Spivo 360?

It is a good practice to clean off with water or a rag any external dirt, sand, dust or other visible substances on the outside of your Spivo 360 before storing it. If you’ve used your Spivo 360 in salt water or at the beach, you should rinse it with fresh water to ensure you clean out any gunk out of the inside of your Spivo 360. Kindly refer to these instructions.

Can I take the Spivo 360 on the plane in my carry-on?

Yes, absolutely! The Spivo 360 is safe to pack in your carry-on bag or backpack. At 20” inches one, it fits nicely in just about any bag!

Tilt Phone Mount
How do I get the Spivo 360 out of the shot?

This can be done by tilting the Phonemount or camera by approximately 10-20 degrees from the vertical resting position. Have a look at this article on how to tilt the camera and use the Spivo 360.

How do I mount the Tilt Phone Mount to the Spivo 360?

Please refer to these video instructions

What phones can I use?

Almost all smartphones are compatible and secure with the Tilt Phonemount.

Specifically, the Tilt Phonemount will accept any smartphone between 2.35-3.6 inches (5.9-9.1 cm) wide. All newest iPhone models are compatible (6, 6+, 7, 7+, 8, 8+, X).

Is the Tilt Phone Mount waterproof?

The Tilt Phonemount is waterproof. However, the Bluetooth remote, that can be attached to the Spivo 360, is not waterproof.

Be sure to rinse off your Spivo 360 and Tilt Phonemount with fresh water after using it dirty, choliranted or salt water environments.

How Secure is my phone on the Spivo 360 using the Tilt Phone Mount?

Very secure. Keeping your phone secure was the most important criterion when designing the Tilt Phonemount.

It features two stiff springs and large overhanging mounting sections, which ensure your phone won’t slip or fall out. Designed for phones that are 2.35-3.6 inches (5.9-9.1 cm) wide.

This design ensures a safe, secure fit to your phone, all the while being able to quickly attach and remove your phone at will.

What's included with the Tilt Phone Mount?

1 x Tilt Phone mount.

1 x Bluetooth Remote and Clip. Compatible with all smartphone and attaches to the Spivo 360 with an easy to use clip. It doesn't work with GoPro cameras, and it is not waterproof.

Bluetooth Remote - for phones
What phones are compatible?

The Bluetooth Remote is compatible with every smartphone with bluetooth capability (any smartphone made within the past 5 years has the functionality).

The Bluetooth Remote does not work with any GoPro or other action sport cameras. See Wi-fi remote for GoPro

Is the Bluetooth remote waterproof?

The bluetooth remote is not waterproof. In fact, there are no underwater remotes that exist because the signal gets interupted by the water.

How do I connect to the Bluetooth Remote?

Please follow these instructions:

1. Hold the button on the Bluetooth remote for 3 seconds to enable pairing

2. Open the Bluetooth settings on your phone (typically found with “Settings”)

3. Connect to the device called “Kulger”

4. Open your smartphones camera application

5. Click the button the bluetooth remote to action the shutter

6. Hold the button for 5 seconds to turn off the bluetooth remote

Can you detach the Bluetooth remote?

Yes, the Bluetooth remote can be easily attached and removed from the Spivo 360 using the supplied clip. Additionally, the Bluetooth remote itself can be removed from the attachment clip, leaving the Spivo 360 clip on the Spivo 360 if desired.

What's included with the Bluetooth Remote?

1 x Bluetooth Remote

1 x Spivo 360 clip attachment

1 x CR2032 battery

Note: The Bluetooth Remote kit is included with every Tilt Phone Mount

Buoy Floatation Device
What camera will the Buoy float?

The Buoy will float any GoPro camera or similar action sport camera mounted onto the Spivo 360.

It is designed to float the Spivo 360 plus a camera that weighs up to 0.4lbs (200 grams), this value can vary depending on the geometry and material of the camera. As such, always make sure to test the floatability of your camera and Spivo 360 in a safe environment prior to usage.

How do I securely attach the Buoy to the Spivo 360?

The Buoy is mounted onto the Spivo 360 using a secure cinch strap. The Buoy itself is made from a rugged EVA foam that will not tear. Kindly refer to these video instructions on how to mount it

What's included?

1 x pair of rugged EVA foam (two halves)

1 x Red Velcro Cinch Strap

Can you detach the Bluetooth remote?

Yes, the Bluetooth remote can be easily attached and removed from the Spivo 360 using the supplied clip. Additionally, the Bluetooth remote itself can be removed from the attachment clip, leaving the Spivo 360 clip on the Spivo 360 if desired.

What's included with the Bluetooth Remote?

1 x Bluetooth Remote

1 x Spivo 360 clip attachment

1 x CR2032 battery

Note: The Bluetooth Remote kit is included with every Tilt Phone Mount

Remote For GoPro
What GoPro cameras are compatible?

All GoPro cameras which output Wi-Fi signals will work with the Remote for GoPro (Hero 3+, Hero 4 (Black and Silver), Hero Session, Hero 5, Hero 5 Session, Hero 6).

The WiFi remote is not compatible with the Hero 2018.

How do I connect to the Remote for GoPro?

Kindly refer to these instructions.

Can I use this remote with my phone?

No, the Remote for GoPro is only compatible with GoPro cameras. For a phones, kindly refer to the bluetooth remote which is included with every Tilt Phonemount.

Is the Remote for GoPro waterproof?

The Remote for GoPro is waterproof up to 3.3 feet (1m).

However, the Remote will not function underwater as signals do not propagate well underwater due to interference.

What's included with the Remote for GoPro?

1 x Remote for GoPro

1 x Spivo 360 attachment strap

1 x Wrist strap

1 x charging cables

Travel Lens
Is a phone case required to use the Travel Lens?

No, a case is not required to use the Travel Lens. It is compatible with all smartphones using the included universal clip and can be used on either the selfie or rear facing camera.

For iPhone users, we have the Travel iPhone Case which let you screw the Travel Lens directly into the case.

How do I attach the Travel Lens to my phone?

The Travel Lens attaches to your phone's camera using the universal attachment clip. The easiest way to correctly lign it up is to look through the Lens and position your phone's camera in the middle of the travel lens.

For iPhone users, the Lens can be screwed into the Travel iPhone case.

Is it waterproof?

The Travel Lens is water resistant, but not waterproof. Water immersion can lead to a reduction in image quality due to water deposits on the internal optical glass.

What phones are compatible?

The Travel Lens is compatible with all smartphones. It can be attached to either the selfie, or rear facing camera using the supplied universal clip.

If you are using a case, you might need to remove it if the Lens is sitting too far away from your phone's camera. It will look like shadows in the corners of your image, simply remove your case and it will work perfectly.

How do I use the macro lens?

The macro lens portion of the Travel Lens is found in the base portion of the lens (towards the screw thread).

To reveal the macro lens, hold on the base piece firmly (close to the screw thread), then turn the large wide angle lens portion counter clockwise until it comes off.

The macro lens magnifies objects by 12 times, so you will need to get very close to objets to use it.

To re-attach the wide angle portion, simply screw on the wide angle portion clockwise.

What's included?

1 x Travel Lens (wide angle and macro lens)

1 x Universal Lens Clip

1 x Lens Cap

1 x Cleaning Cloth

iPhone users need to add the iPhone Case seperately, see the add-ons on the Travel Lens.

Travel iPhone Case for Lens
What cases are available?

Cases for the Travel Lens are available for the iPhone 7, 7 Plus, 8, 8 Plus and X.

If your phone is not the list you can still use the Travel Lens with the included universal clip.

How does the Travel Lens attach to the case?

The Travel Lens simply screws on clockwise to the screw thread on the rear of the Travel iPhone Case. To remove it, rotate the Travel Lens counterclockwise.

Take care in not over tightening the Lens to the Case.

Do I need the case to use the Travel Lens?

No, the case is not required to use the Travel Lens. The Travel Lens can be attached to your smartphone using the included universal clip as well.

Flexible Tripod Handgrip
What size is it?

The Flexible Handgrip Tripod is 12 inches (30.5cm) long.

What cameras can you use?

Every camera is compatible! The ball head and legs are strong enough to hold small to moderate DSLR cameras.

You can mount your smartphone using the included aluminum phonemount, your GoPro using the included GoPro mount and screw, or mount your camera directly to the standard ¼-20” screw thread.

What's included?

1 x Flexible Tripod Handrip with removable ball head (1/4"-20 to 1/4"-20)

1 x Aluminum phonemount to 1/4"-20

1 x Tripod mount for GoPro cameras

1 x Screw for GoPro cameras

Shipping

Where do you ship?

We ship offer delivery to the following countries:

United States, Canada, United Kingdom, Australia, France, Germany, Austria, Belgium, Denmark, Finland, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Mexico, Israel, Kuwait, Malaysia, New Zealand, Turkey, United Arab Emirates, Saudi Arabia, Hong Kong, Japan, Philippines, Singapore, South Korea, Taiwan, and Thailand.

How long does shipping take?

Within the United States - standard shipping or Free shipping: 5 to 8 days from the purchase date. FedEx Economy: 2 to 3 business days from the purchase date.

For other countries - kindly add your products to your cart, enter your contact information and the available shipping options and delivery times will be displayed for you.

Can I track my order?

Absolutely! You can track your order here.

In general, we can’t make changes to an order once it is already in transit. We do not have any additional information other than information provided in your tracking details.

We guarantee the delivery of your order no matter what thanks to our Adventure with Confidence guarantee.

Is Spivo in any retail stores?

Spivo has a few official retailers in the United States, Canada, and some parts of the world. See the list below for your nearest location.

• Good Breeze Kiteboarding – Cocoa Beach, Florida, U.S.A.
• Bushtukah – Ottawa, Ontario, Canada
• Airborne Action Sports – Ottawa, Ontario, Canada
• Joe Mamma Cycles – Ottawa, Ontario, Canada
• Scuba Shack – Gravenhurst, Ontario, Canada
• Sink or Swim Scuba – Nanaimo, British Columbia, Canada
• Sport Radical – Quebec City, Quebec, Canada
Aquagear - Australia
La Camera Embarquee - France
Monopod - Slovakia

If there are no retailers near your location, add your item(s) to the cart and checkout, there you will see shipping costs and delivery times for your country.

Returns and warranty replacements

Where can I get replacement parts?

You can get replacement parts on this product page.

If you can't find what you are looking for please contact us via chat or email at support@spivo.com

What is the warranty policy?

We guarantee Spivo products to be free of defects in materials and workmanship to the original buyer for for 5 years.

This warranty does not cover damage due to abuse, misuse, improper handling, crashes, or extend to any Spivo product(s) that have been modified.

Spivo Inc. is not responsible for any damages or loss of cameras, smartphones, or GoPro's under any circumstance.

For full details please click here.

How do I get a warranty replacement?

To submit a warranty claim, please contact support@spivo.com and provide as much detail as possible (pictures ot videos are required).

What is the return policy?

Spivo Inc. is proud to offer a 45-day risk free return policy. If you are not satisfied with your Spivo product(s) purchased through Spivo.com, you may return your order within 45 days of receipt for a complete refund of the purchase price minus the original shipping cost.

For returns to be accepted, all items must be new and unused.

For full details please click here.

How do I return my Spivo products?

1. request Return Authorization (RA) by contacting Spivo’s customer service by email at support@spivo.com.

2. Place products in original packaging and remove original shipping labels.

3. Write your order number (e.g. A19561) of the outside of the package and mail it to the address provided via email. Not the sender address.

4. Your purchase method (e.g., Credit Card, PayPal, or Apple Pay) will be credited upon receipt of the returned items. Please allow 3 to 10 business days for the credit to be applied.

Notes: Any damaged items which are not covered under our warranty cannot be accepted for a refund under our 45 day money back guarantee.

Customers are responsible for return shipping charges and assume responsibility for the return package insurance. Original shipping charges are non refundable. Spivo will not accept international returns (from countries outside North America) which contain import fees, duties or taxes upon arrival. It is the customer's responsibility to indicate on the customs form that the shipment contains returned goods.

For purchases made through retailers, please refer to their return policy.

Still have questions? Email us at support@spivo.com, or talk to us on chat.